Privacy Policy

Snouts and sprouts Privacy Statement

We take safeguarding online privacy seriously. Please read the whole of this policy carefully as it sets out what information we might collect from you, how we may use it and your rights in respect of how that information is used.

Snouts and sprouts is responsible for processing, and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the General Data Protection Regulation (GDPR) the Data Protection Act 2018 and in accordance with the requirements of the Information Commissioner’s Office.

Any questions regarding our processing of personal data should be directed to us via email to snoutsandsproutscatering@outlook.com 

Scope

Our Privacy Policy governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This policy applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.

We are guided by the following principles when processing data:

We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it;

We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;

We will collect and use your personal information only if we have sensible business reasons for doing so.

We will not use your data for purposes other than those for which it was collected, accepted as stated within this policy, or with your prior consent;

Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

Information Collected

The information we may collect about you could include, but is not limited to:

Personal details;

Browsing and website use information

Purchasing history and payment information.

We do not knowingly collect any data from anyone under the age of 18.

We will collect information from you when:

You sign up to our newsletter or mailing list;

You purchase a product or service from us;

You contact us for information via our website or social media channels, by phone or email;

You post on our social media channels, website or blog;

You work with us in a commercial capacity.

We may use the information collected to:

Allow you to make a purchase from our site

Information Sharing & Storage

It is important to us that we protect your data. We will never sell or share your personal information with third parties. We will share and store it in the following ways:

Payment and IT (including hosting) providers and our accountant and

Any regulatory bodies as required by law.

If you provide us with your email address it will be stored, along with your first name and surname 

If you visit our site your IP address may be obtained and stored by Shopify and Google Analytics. You can find out more about their privacy policy here:

https://policies.google.com/privacy?hl=en_GB

https://www.royalmail.com/privacy-notice

Legal Basis for Protecting Your Data

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

You have consented;

For the performance of a contract;

For compliance with a legal obligation which we must perform;

To protect vital interests of your or another person;

It is in the public interest; or

It is in the legitimate interests pursued by us or a third party

We collect data for the purposes set out in our policy above which is primarily to provide you with an online browsing experience of the information available about our products and our services via site. As a consequence of viewing our site you may go on to make a purchase. In all circumstances we will have obtained your data because you provided your consent to share it, in some circumstances there will also be additional lawful reasons which apply. Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.

Website Analytics & Targeted Marketing 

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers, Go daddy Analytics and may also from time to time use Facebook Pixel and Instagram Ads, to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

Number of visitors to our site

Pages visited whilst using the site and time spent per page

Page interaction information, such as scrolling, clicks and browsing methods

Source location and details about where users go when they leave the site

Page response times and any download errors

Other technical information relating to end user device, such as IP address or browser plug-in

From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Google and/or Instagram.

Changes to This Policy & Future Processing

We continually review our privacy practices and may change our practices, and subsequently, this policy, from time to time. We do not intend to process your personal information except for the reasons stated 

If you are concerned about how we are collecting, using and/or sharing your personal information, you can contact us on snoutsandsproutscatering@outlook.com 

This privacy notice was first published on 26th May 2024